Refund Policy

Return Eligibility & Time Limit

salomonusshop.com supports a 60-day free return policy for all purchased products. Within 60 days after you receive the goods, if you are not satisfied with the products, or the products have quality problems, size mismatch and other reasonable situations, you can apply for free return service. We do not charge any return shipping fees or handling fees to fully protect the legitimate shopping rights and interests of every customer.

Refund Processing Cycle

After we receive and verify the returned products (the products are unused, complete in accessories and intact in packaging), our finance and after-sales team will complete the refund review and payment within 5 to 10 working days. The refund will be returned through the original payment channel, and the specific arrival time is subject to the processing rules of your payment platform.

Return Product Requirements

To ensure the smooth progress of return and refund on salomonusshop.com, the returned products need to keep unused, unworn, original packaging complete, labels and accessories intact, without man-made damage, dirt or modification. Products that do not meet the return standards will not be accepted for return and refund.

Special Refund Instructions

All discounted products on salomonusshop.com support the same 60-day free return and refund policy as regular products, with no differential treatment. If the order has abnormal problems such as lost or damaged goods during transportation, we will provide free re-delivery or full refund service according to the actual situation.